Jane Huynh

Name (pronouns): 
Jane Huynh (she/her/hers)
Technology Solutions/Campus Life Services
Years at UCSF: 
Role in technology: 
Business Systems Analyst
Headshot of Jane Huynh
What technology project(s) have you worked on that you are most proud of?: 

I’m currently project managing the redesign of the Campus Life Services website. It’s a multi-phase, multi-year project requiring the collaboration of teammates with varying areas of expertise – web development, design, communications, programming, and business applications – from our Documents and Media, Marketing, and Technology Solutions units. We are also working closely with stakeholders across the Campus Life Services department to ensure a smooth rollout. The new Campus Life Services homepage recently launched, and we are working on launching the rest of phase one soon. This redesign is a major transition for us. In addition to a UI redesign, we are moving from the Expression Engine content management system to Drupal and overhauling the content to improve navigation. As project manager, my greatest challenge is keeping all the people and pieces aligned. I’m in constant communication with members of the team and rely on them as experts in their fields. What I love most about project management is developing the cross-functional relationships that are essential in producing the most effective end results. You need a team that can communicate with each other, rely on each other, and trust one another for a large project like this. Over the years, I’ve worked with Documents and Media on various other projects, and this is the first time that I’ve worked on something so complex with them. I truly appreciate how they have embraced this project and are meeting the development and design needs head on. They are doing a lot of research and implementing tools that are new to us. Having such enthusiasm and drive on the team allows me to focus on managing the project, rather than my team’s individual tasks.

How has technology helped you achieve a goal within your role or department?: 

In preparing for the Campus Life Services website redesign, my project team and I used Google Analytics and SiteImprove to understand our website traffic and usage patterns. We also interviewed our Campus Life Services stakeholders to better understand the customer journey. It’s important to us that the new site be user-driven and easy to navigate. The data that we collected is helping to make that happen. Taking the time to analyze and understand the data has given us insight on how we prioritize the UI redesign and content overhaul.

What’s your favorite aspect of your role at UCSF and why?: 

The people that I work with are positive and always ready to make a difference.

What’s one ‘fun fact’ about you that not many people know?: 

I like 17th century Dutch art almost enough to have become an art history major in college.

What do you like to do when you’re not at work?: 

I recently moved into an older house, so I have a few home projects on the backburner. Right now, I’m sanding and staining an old dresser.

If you could learn anything, what would that be?: 

Become fluent in several more languages. I really enjoy the nuances conveyed by different languages and their cultural context. Some of my favorite books are translated from non-English languages, and annotations are my best friends when reading those.